Tracking order

Order Tracking Information

How to Track Your Order

  1. Order Confirmation: After placing your order, you'll receive an order confirmation email containing your order details.
  2. Shipping Notification: Once your order is shipped, we'll send you a shipping confirmation email with your tracking number.
  3. Tracking Your Package: Use the provided tracking number to monitor your shipment's progress.

Tracking Your Package with 17Track

We recommend using 17Track, a reliable global package tracking platform that supports most international carriers:

  1. Visit 17Track.net
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package's current status and location

17Track provides detailed tracking information including estimated delivery dates and transit history.

Frequently Asked Questions

When will I receive my tracking number?

Tracking numbers are typically provided within 1-2 business days after order processing. You'll receive an email notification when your order ships.

Why isn't my tracking information updating?

Carriers may take 24-48 hours to update tracking information in their systems. If no updates appear after 48 hours, please contact us at [email protected].

What if my package shows as delivered but I haven't received it?

First check with neighbors or your building management. If still missing, contact us immediately at [email protected] with your order details.

For any questions about your order status or tracking information, please email our customer support team at [email protected]. Include your order number for faster assistance.