Refund policy

Refund Policy

Eligibility for Refunds

To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition as when you received it. You must initiate your return request within 14 days of receiving your order.

The following items are not eligible for refunds:

  • Personalized or custom-made stationery items
  • Opened adhesive products (glues, tapes, etc.)
  • Used art supplies (paint tubes, markers, etc.)
  • Damaged items not reported within 48 hours of delivery

Refund Process

  1. Contact our support team at [email protected] with your order number and reason for return
  2. Wait for our return authorization and instructions
  3. Package the items securely and ship them back to us
  4. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund
  5. Approved refunds will be processed to your original payment method within 5-7 business days

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

For international returns, please note that any customs fees or import taxes are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].

Non-Returnable Items

Certain products cannot be returned for hygiene and safety reasons:

  • Opened correction fluids and tapes
  • Used erasers and sharpeners
  • Dissolvable paper products
  • Digital downloads

Late or Missing Refunds

If you haven't received your refund within 10 business days after approval:

  1. Check with your bank or credit card company first
  2. Contact your payment processor as some processing times are beyond our control
  3. If you've done these steps and still haven't received your refund, contact us at [email protected]

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website.

Last updated: [Insert Date]