Faq
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping to most countries. Delivery times vary by destination and shipping method selected during checkout.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using the provided tracking number.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused products in original packaging. Please contact our support team at [email protected] to initiate a return.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive your returned items. The time for the refund to appear in your account depends on your payment provider.
Product Information
Are your art supplies non-toxic?
All our art supplies are clearly labeled with safety information. Most products intended for children are certified non-toxic, but we recommend checking individual product descriptions for specific details.
Do you sell bulk quantities for businesses?
Yes, we offer bulk purchasing options for many of our products. Please contact [email protected] for volume pricing and special requests.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment methods depending on your location.
Is my payment information secure?
Yes, we use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers.
Contact & Support
How can I contact customer service?
For any inquiries, please email us at [email protected]. Our team typically responds within 24-48 hours during business days.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. Please check our shipping calculator during checkout for specific details.